Frequently asked questions

We make two collars: Dr. Nape Classic and Dr. Nape Pro. Both use EMS pulse and warming heat, and both come with conductive gel.

If you want something simple and light, start with Dr. Nape Classic: 2 contact pads and 3 buttons.

If you want the fuller massage, go with Dr. Nape Pro: 6 polished contact heads, more massage styles and a soft red center glow.

Still not sure? Compare them side by side →

Email us at support@drnape.com or send a message from our Contact page. Please include your order number if your question is about an order.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

The gel is in the box. Most EMS collars feel prickly on dry skin, and other brands tell you to buy a conductive cream separately. Every Dr. Nape comes with a 30 ml tube, so the pulse feels smooth from the first session.

Short sessions that end by themselves. Put it on, pick a style, and let it run.

30 days to decide. If it doesn't help your neck feel better, you get your money back.

Level 1 is a light tingle. Mid levels feel like rhythmic tapping and kneading. Dab on the gel, start at level 1 and turn it up slowly until it feels right.

Everyone is different. Many people enjoy the warmth and the massage feeling from the first session. How your neck feels over the following weeks depends on your body, your routine and how much tension you carry.

One session a day is the intended rhythm.

Try it for 30 days. If your neck doesn't feel better, contact us and we'll refund you in full. That gives you a full month to see how it fits into your evenings before you decide to keep it.

Spread the flexible arms and set the collar on the back of your neck, with the opening facing forward. Dab on a little gel first, switch it on, pick a style and start at the lowest level.

The collar is one-size and flexible. The arms spread to slide on and settle close to the neck, so it fits most adults.

You can use it without, but it feels noticeably smoother with it. Dry skin makes the pulse feel prickly; the gel spreads it evenly. One 30 ml tube comes in every box.

One session a day. Mild muscle tenderness the next day at higher levels is normal, the same as after a strong massage.

It has a built-in rechargeable battery and a USB-C port. The included cable charges it from any USB adapter, laptop or power bank. There are no cords while you wear it.

Do not use Dr. Nape if you have a pacemaker, any implanted electronic device, or metal implants in the neck area. If you are pregnant or have a diagnosed medical condition, ask your doctor first.

No. Dr. Nape is a general wellness massager for relaxing tight muscles and easing everyday tension. It is not intended to diagnose, treat, cure or prevent any disease.

No problem. Email us with your order number and the code you meant to use, and we'll take care of it.

You'll get a confirmation email as soon as your order is placed. When it ships, you'll get a second email with your tracking number.

Use the tracking link in your shipping email to follow your package. U.S. delivery typically takes 8–12 business days.

No tracking email after a few days? Check your spam folder, then contact us with your order number.

Every Dr. Nape comes with a 30-day money-back guarantee. If you're not happy with it, we'll refund the full amount you paid.

To start a return:

• Email us at support@drnape.com or use our Contact page, with your order number.
• Follow the steps our support team sends you.
• Once your return is approved, you'll get a confirmation email with shipping instructions.

We're sorry. Email us a photo of the damage with your order number and we'll send a free replacement.